Join Munch - the pioneering food waste marketplace 🚀 - Help us stamp out food waste! 💚
Munch Market is an online marketplace 🛒 offering discounted near-expiry, cosmetically imperfect, and seasonal products with convenient collection points or home delivery options 🚚, benefiting consumers and addressing waste. Its primary clients include manufacturers, wholesalers, retailers, and e-commerce businesses, championing sustainability and affordability in shopping. 🌱💰🛍️ 🌎♻️
We're on the lookout for a highly motivated and customer-oriented B2B Customer Service Specialist to provide exceptional support to our business partners, championing their needs and ensuring a smooth relationship from day one. 📊🚀
Customer Support: Deliver top-tier support to our B2B partners, addressing their queries and resolving any challenges they face.
Communication: Communicate effectively and professionally with our partners via email, phone, and other platforms.
Reporting: Regularly update internal teams on feedback and issues raised by the partners.
Stakeholder Management: Work closely with internal departments to resolve partner issues quickly and efficiently.
Performance Monitoring: Track, analyze, and report performance statistics and make recommendations based on these results.
Data Entry: Catalogue and maintain partner records accurately in company databases.
📝 Requirements and skills:
- Native in Hungarian and fluency in English (both oral and written).
- At least 2 years' experience in a B2B customer service role.
- Solid understanding of customer service techniques and strategies.
- Exceptional interpersonal and communication skills, with the ability to build strong relationships.
- Ability to analyze sales and customer satisfaction data.
- Proven track record in the FMCG sector, specifically in food or sustainability, with experience in online food marketplaces.
- Excellent knowledge of MS Office.
- Experience working in a fast-paced environment.
- Working knowledge of data analysis and performance metrics.
- Experience with training partners or customers on software usage.
🙌🏼 What we offer:
- An incredible chance to be part of a social impact startup focused on fighting food waste.
- Opportunity to grow professionally in a high-growth environment.
- Being a part of a vibrant, ambitious team of 70+ members from Hungary, the Czech Republic and Slovakia!
- A rewarding role where your work makes a significant difference in the world.
💚 In the role of B2B Customer Service Specialist at Munch, you'll have the amazing opportunity to provide value to both our partners and our cause, seeing the direct impact of your hard work every day!